Refund Policy

Last updated: November 4, 2026

Subscriptions made before November 4, 2026 keep the terms in force when they were made.

Free trial

Your first Pro or Team subscription, monthly or yearly, starts with a 7-day free trial, once per account. Nothing is charged at signup. Cancel before the trial ends and you’re never charged. A later subscription on the same account is charged when you start it.

Monthly plans

After the trial, your plan renews automatically every month: Pro $9/month, Team $8/month per seat. You had 7 days to cancel at no cost, so payments after the trial are non-refundable: not the first charge, not renewals, not partial months.

Yearly plans

After the trial, your plan is charged once a year and renews automatically: Pro $90/year, Team $80/year per seat. Within 30 days of each yearly charge (the first one and every renewal), you can ask for a refund of the amount paid minus one month at the full monthly price (Pro $9; Team $8 per seat).

Example: you paid $90 for Pro yearly and ask within 30 days. One month at the full monthly price is $9, so you get $81 back and the plan ends. For a 5-seat Team that paid $400 for the year, one month is 5 × $8 = $40, so you get $360 back.

After 30 days, the yearly payment is non-refundable. You can still cancel the auto-renewal any time: the plan stays on until the end of the year you paid for, and nothing more is charged.

Changing plans and seats

• Upgrades take effect at once and you’re charged now, prorated (the new price minus the unused part of your current period): monthly to yearly, and adding Team seats. You can ask for a refund of that prorated charge within 7 days.
• Downgrades start at your next renewal (for a yearly plan, at the end of the year): yearly to monthly, and removing Team seats. There’s no refund or credit for the current period. Until then your team keeps its seats, but you can’t invite people into the ones that are going.
• During the free trial, a change applies at once and nothing is charged.

Billing errors

A duplicate charge, or a charge caused by a technical error on our side, is always refunded in full.

Chargebacks

If you open a payment dispute with your bank, your account is suspended until the dispute is resolved. Please write to us first: we answer billing questions quickly.

How to cancel

Open your account page (or your team page, for Team) and click Cancel subscription · Manage billing: Stripe’s billing page cancels at the end of the period, with nothing charged after that. The reminder emails before a trial ends and before a yearly renewal also have a one-click cancel link.

How to ask for a refund

Email support@valta.si from your account address (or use the contact form with the “Payment or billing” subject) with the charge’s date. Refunds go back to the original payment method through Stripe, usually within 5 to 10 business days.

What happens to your notes

Nothing is deleted. When a subscription ends, your account goes back to Free. Notes over the Free limit stay readable and exportable; you just can’t add new ones beyond the limit.